This Privacy Policy explains how Audess Healthcare (“Audess”, “we”, “us”) handles personal data collected through this website. We are committed to handling your information lawfully, transparently and only for the purposes described below.
1. Who we are
Audess Healthcare is a pharmaceutical manufacturing and marketing company based at B-4/82, Ground Floor, Ashok Vihar, Phase 2, North West, Delhi – 110052, India. For any privacy-related query you can contact us at info@audesshealthcare.com.
2. What personal data we collect
We collect personal data only when you choose to submit it to us. The enquiry form on our Contact page collects the following:
| Data we collect | Why we collect it |
|---|---|
| Name | To identify and address you in our response |
| Email address | To reply to your enquiry |
| Phone number | To contact you about your enquiry where a call is quicker |
| City and State | To route your enquiry to the correct regional contact |
| Business type | To understand the nature of your enquiry (distributor, hospital, practitioner, etc.) |
| Products of interest | To prepare a relevant response |
| Message | The content of your enquiry |
We do not knowingly collect sensitive personal data through this website, and we ask that you do not submit patient health information through the enquiry form.
3. How we use your data
- To respond to and manage your enquiry
- To provide product, partnership or distribution information you have requested
- To maintain an internal record of business enquiries
- To meet applicable legal, regulatory and pharmacovigilance obligations
We do not sell your personal data. We do not use your enquiry data for automated decision-making or profiling.
4. Marketing communications
We contact you in response to your enquiry. We will not add you to a marketing list without your consent, and any marketing communication we do send will include a clear way to opt out.
5. Sharing your data
We may share your personal data only with:
- Employees and authorised representatives of Audess Healthcare who need it to respond to you
- Service providers who host or support this website, under confidentiality obligations
- Regulatory authorities or law enforcement, where we are legally required to do so
6. Data retention
We retain enquiry data only for as long as necessary to deal with your enquiry and to meet our legal and regulatory record-keeping obligations, after which it is deleted or anonymised. [TO CONFIRM: specify the retention period agreed internally, e.g. 24 months.]
7. Security
We apply reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction. This website is served over an encrypted HTTPS connection. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Your rights
Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you may request to:
- Access the personal data we hold about you
- Correct or update inaccurate or incomplete data
- Request erasure of your data where we are not required to retain it
- Withdraw consent you have previously given
- Raise a grievance about how your data has been handled
To exercise any of these rights, contact us at info@audesshealthcare.com.
9. Grievance Officer
In accordance with applicable Indian data protection law, you may contact our Grievance Officer regarding the processing of your personal data.
[TO CONFIRM: Grievance Officer name, designation, email address and contact number.]
10. Cookies
This website uses a small number of cookies that are strictly necessary for it to function securely. Full details are set out in our Cookie Policy.
11. Third-party links
Our website may link to external sites, including our social media profiles. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.
12. Children
This website is intended for healthcare professionals, institutional buyers and business partners. It is not directed at children, and we do not knowingly collect personal data from children.
13. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised “Last updated” date.
14. Contact us
Audess Healthcare
B-4/82, Ground Floor, Ashok Vihar, Phase 2, North West, Delhi – 110052, India
Email: info@audesshealthcare.com